General queries
What's my phone number?
You can find out your own phone number by simply keying *#100# into the device.
What's my IMEI number?
You can find out your own IMEI number by keying *#06# into the device.
Who shall I call with an issue?
As a Your Business Mobile customer you have the option to call your network provider direct but we advise to avoid the long waiting queues, contact us on 03456 899789 or email support@yourbusinessmobile.co.uk
Why would I come to you instead of direct to the network?
There are many benefits of choosing Your Business Mobile. Firstly, you will benefit from over 50 years of experience in the industry and expertise of our team who will assist you during the whole process.
Secondly, we work closely with the networks so we can offer you a wider choice of packages to suit your changing business. Finally we will work with you during the contract term to tackle any future challenges.
Why is my bill more than it should be?
If your bill is higher than you expected it could be down to a number of factors:
- You may have exceeded the limit for your bundles
- You have used your business mobile phone overseas or called abroad
- You may have changed your tariff mid-month
- A promotional offer may have ended on your account
- Out of bundle use, for example; NGN calls, premium rate calls, and directory enquiries.
If you require any assistance understanding your bill simply contact us on 03456 899 789 or by email at support@yourbusinessmobile.co.uk we’d be happy to help.
Why is my first bill higher than I expected?
Your first bill includes up to two months’ business line rental in advance. The exact amount depends on your connection and billing date, but you always pay your line rental one month in advance, resulting in between four and eight weeks of line rental being charged on your first bill plus any other usage and bolt on charges from the day you were connected. If you require any assistance understanding your bill simply contact us on 03456 899 789 or by email at support@yourbusinessmobile.co.uk.; we’d be happy to help.
Am I able to use my phone overseas?
It could already be in place but in order to use your business mobile phone overseas please call us on 03456 899 789 or by email at support@yourbusinessmobile.co.uk and allow us to ensure all international bars have been removed but also that all your relevant bolt on’s are applied to keep costs down.
How do I activate my sim?
As a new Pay Monthly O2 customer, your sim is ready to use. Just insert it in your device and you’re good to go.
Using your O2 account
How do I activate my sim?
As a new Pay Monthly Vodafone customer, your sim is ready to use. Just insert it in your device and you’re good to go.
How do I set up my voicemail?
Your voicemail inbox is automatically switched on. Just call 121 from your Vodafone mobile to listen to voicemails and record personal greetings.
Using your EE account
How do I activate my sim?
As a new Pay Monthly EE customer, your sim is ready to use. Just insert it in your device and you’re good to go.
How do I set up my voicemail?
To set up voicemail press and hold the number 1 on your mobile and listen to the automated menu.
If dialling into your voicemail from another device, dial 07953222222, hold 1 to retrieve your voicemail menu and press * until you are asked to enter your phone number.
Before travelling abroad, you will also need to set up a PIN, to do this press and hold 1 from your mobile to retrieve the voicemail menu and select the option to set up a PIN.